Shipping Policy

We know how excited you are to get back on the water with the right flies — that's why we work hard to ship your order quickly and carefully.

Processing Time

All orders are processed within 1-7 business days. You'll receive a confirmation email with tracking details as soon as your order ships.

Shipping Times

• Domestic orders: Typically delivered within 3-7 business days.
• International orders: Shipping times vary depending on your location and customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We're pleased to offer standard shipping on orders within Kenya.

Return & Refund Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

You may return unused items in their original condition within 30 days of delivery. To start a return, please contact us at info@flymastersglobal.com with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we'll issue a full refund to your original payment method. Please allow a few business days for the refund to appear on your statement.

Exchanges

Need a different item? We're happy to arrange an exchange — just reach out to us!

Important Notes

• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Custom or clearance items are non-returnable unless defective.